Last Updated: May 2026
The website www.allheavyequip.com is operated by Mmt Logistics (UK) Limited, a company registered in the United Kingdom under company number 13180075, trading under the name Allheavyequip.
This policy explains the terms applicable to order cancellations, return requests, refunds, and product exchanges for purchases made through our website. It is established in accordance with applicable laws in the United Kingdom and, where applicable, European consumer protection regulations.
1. Right of Withdrawal
Consumers residing in the United Kingdom or in a Member State of the European Union have, subject to legal exceptions, a period of fourteen (14) calendar days to cancel their purchase without providing any reason.
This period begins on the date the product is received by the customer or by a person designated to receive the order.
Any withdrawal request must be submitted before the expiry of this period to:
2. Return of Goods
Once the withdrawal request has been made, the customer has an additional fourteen (14) calendar days to arrange the return of the relevant product.
Detailed return instructions and the return address will be provided by our customer service team after receiving the request.
3. Return Conditions
To be eligible for a return, the following conditions must be met:
- The product must be returned in its original condition;
- The product must not have been damaged after delivery;
- Order references or proof of purchase must be provided;
- The deadlines set out in this policy must be respected;
- The return transport must be suitable for the nature of the product.
Any return that does not meet these requirements may be refused.
4. Non-Returnable Products
Certain products or services cannot be cancelled or refunded unless they are defective or not as described.
- Containers customized to the customer's specifications;
- Custom-made products;
- Transport services or services already fully performed;
- Products damaged after receipt by the customer.
5. Claims for Defective or Non-Conforming Products
If the delivered product is defective, damaged, or does not match the order placed, customers are requested to contact us within 48 hours of delivery.
Claims should be sent to:
To help us review the claim, please provide:
- The relevant order number;
- A detailed description of the issue;
- Photographs clearly showing the product and any damage.
After reviewing the claim, we may offer one of the following solutions:
- Replacement of the product;
- Repair of the product where possible;
- A full or partial refund.
This policy does not affect any statutory rights available to consumers under applicable consumer protection laws.
6. Return Costs
Unless otherwise required by law, return shipping costs are the responsibility of the customer.
However, these costs will be covered by Allheavyequip when:
- The product has a manufacturing defect;
- The product was damaged during transportation;
- The delivered product does not match the confirmed order.
Due to the size and logistical requirements of containers, return transport costs may vary significantly depending on the collection location and the type of product involved.
7. Refund Procedure
Upon receipt of the returned product or proof of return shipment, we will review the request and inform the customer of our decision.
If a refund is approved, it will generally be processed within 7 to 10 business days using the same payment method used for the original purchase.
Please note that:
- Original delivery charges may be excluded from the refund where permitted by law;
- Shipping cost reimbursements may be adjusted in the event of a partial return;
- A deduction may be applied if the product has been damaged or depreciated due to the customer's actions;
- Bank processing times remain outside our control.
In any event, where required by law, refunds will be issued no later than fourteen (14) days after receipt of the returned product or proof of return shipment, whichever occurs first.
8. Exchange Requests
Exchanges are primarily available in cases involving defective, damaged, or incorrectly delivered products.
Exchange requests may be sent to:
9. Responsibility for Return Transport
Until the returned product is physically received at our facilities, it remains the responsibility of the customer.
We recommend using a carrier that provides tracking and insurance appropriate to the value of the product.
Allheavyequip shall not be responsible for loss, damage, or delays occurring during a return arranged directly by the customer.
10. Customer Service
For any questions regarding returns, refunds, or exchanges, our team remains available to assist you.
Mmt Logistics (UK) Limited – Allheavyequip
Company Number: 13180075
Registered Office:
Station Road, Camerton
Hull, HU12 9JN
United Kingdom
Operational Address:
Bergen Way
Hull, HU7 0YQ
United Kingdom
Phone: +44 75 206 827 45
Email: contact@allheavyequip.com
Website: www.allheavyequip.com